Open Full Time Position: Program Administrator

Department: Administration
Reports To: Chief Executive Officer

About the Organization
The Eden Centers for Hope and Healing, formerly Eden House, is a movement to eradicate the trafficking and selling of human beings. We create systemic change through youth prevention, education, legislative advocacy, recovery, and reentry services for victims and survivors, including emergency and long-term shelter.

The Opportunity

Eden Centers for Hope and Healing (Eden Centers) is seeking a dynamic and experienced Program Administrator. We are seeking a candidate who brings relevant skills and interest to the role, maturity and ownership of their work, and is looking for an opportunity to provide program support in a fast-paced, growing organization. The Program Administrator reports to the Chief Executive Officer and provides support to the Finance Director and Clinical Director.

Responsibilities include:

Administrative Support

• Physical house management of both long-term residential homes, including organization of documents and office and house inventory

• Assist CEO in event planning

• Manage relevant administrative duties, such as processing petty cash, invoices and mail

• Prepare documents for and take minutes at regular Board Meetings

• Provide feedback and ideas for improving practices within the non-clinical program to ensure that proper organizational standards and goals are met

• Assist in staff management through preparing staff meeting materials, fostering clear communication and respect among staff members, and organizing schedules

• Oversee the maintenance and optimization of the organization’s website, ensuring it is regularly updated and in alignment with organization’s objectives

• Works with IT vendor to ensure all computers and data are secure and compliant with applicable laws and regulations

Community and Donor Engagement

• Assist Community Engagement Coordinator with reports, brochures, and newsletters to inform and engage community

• Communicate with local partners and volunteers about holiday foods and donations for residents (Thanksgiving, Christmas, New Years, Mardi Gras, Easter, etc)

• Work with the community members and organizations to identify possibilities for partnerships and develop programs with them to support residents

 Intern Coordination and Supervision

• Engage with local universities to recruit interns, i.e. attend internship fairs and/or contact service learning facilitators

• Help facilitate the application process (advertising, screening, interviewing, etc.)

• Plan intern assignments with CEO

• Plan professional development with the guidance of CEO

• Serve as primary contact for Eden Centers undergraduate interns

Resident Support

• Occasionally drive residents to and from appointments

• Organize weekly community meal with residents, staff, and volunteers 

 Reports to: Chief Executive Officer

 Qualifications: 

• Bachelor’s Degree in related field 

• 2+ years of work experience (could include Americorps or related experience)

• Strong written and oral communication skills

• Exceptional organizational and leadership skills

• Prior training, experience, or demonstrated interest to work with individuals who have experienced severe trauma

• Ability to adapt to quickly changing work environments

• Working knowledge of Office, donor databases, and Excel

 General Duties:

• Because of the growing, fluid and evolving nature of work at the Eden Centers, Program Administrator, may, from time to time, be asked to take on other assignments not covered in this position description (which is itself an evolving document). The Program Administrator is expected to demonstrate openness and flexibility when asked to take on these new assignments. Every team member employed by Eden Centers is expected to demonstrate:

• Honesty, integrity, professionalism, politeness, and courteousness

• High energy and a positive attitude

• A dedication to quality and accuracy

• An ability to work well with co-workers, especially in a small office

• An ability to fulfill their job requirements with minimal supervision

Salary And Benefits: The salary hiring range for this position is $45,000-$50,000 and is commensurate with experience. This position is forty (40) hours a week, exempt position, which may be required to work nights and weekends for volunteer activities or special events. The employee is eligible to participate in a health reimbursement plan (ICHRA) the first day of the following month after your 90 days have been completed. This plan offers up to $5,050.00 per year (prorated) to reimburse health related expenses for the employee, to be paid monthly with receipt of expenses. To qualify for this health reimbursement plan, you must provide documentation of health insurance coverage.

Thirteen (13) paid holidays, paid time off during winter recess between Christmas and New Year’s Eve, and may qualify for unlimited sick and vacation days in adherence to the employee handbook.

Interested Applicants: Please submit to info@eden-centers.org  – a cover letter, resume, three (3) references (at least two (2) being employers; no relatives as references) with contact information (telephone and email address).  Eden Centers is an equal opportunity employer.

Open Part Time Staff Position: Support Staff

Eden Centers for Hope and Healing, ECHH, is a New Orleans non-profit organization devoted to helping women recover from a life of trafficking and commercial sexual exploitation.  Through our two-year residential recovery program, up to 16 women are provided with housing, food, health care, psychotherapy, education, job training, and legal services. Eden Centers also has an Emergency Center that focuses on providing safe housing and crisis case management for survivors up to 90 days.  Ultimately, the goal of Eden Centers is to support the survivor in fulfilling her potential as a self-sustaining member of our community, and in turn slowly change the culture that allows the buying and selling of women and children.

The Support Staff  position is a part-time, hourly position that is primarily responsible for providing direct support to our Eden Emergency Center (EEC) clients. The support staff position is an 8 hour position with weekday, weekend, and overnight shifts. Support staff work closely with the clinical team to implement clinical expectations and policies. Support Staff report directly to the Clinical Director. This position may be asked to perform tasks not specifically outlined in this job description on a day-to-day basis, as needed.

General Responsibilities

• serve as a role model to guests as to appropriate behavior within the EEC
• ensure guests’ safety at all times,
• assist guests in developing social and functional skills that are part of their recovery and healing-centered engagement, 
• encourage guests to engage in setting goals that meet their current and future needs. 
• Model EEC values of trauma-informed and healing centered engagement in interactions with guests.
• Model effective coping techniques and self-help strategies.

Job Specific Responsibilities: 

• • Establish therapeutic relationship with EEC Guests 
  • Provide motivation and emotional support.
  • Respond to guests’ needs as appropriate.
  • Answer and provide intake information to potential clients to EEC, and provide referrals to those seeking services.
  • Enter the following into the CMS: shift notes, important observations related to individual guest’s behavior, any incidents that occurred during overnight/weekend shifts that may be of concern or need follow up by daytime staff. 
  • Monitor emergency center expectations:
    • curfew
    • quiet hours
    • general behavior
    • neatness and cleanliness of common areas
    • Maintain inventory of supplies needed.
    • Submit guests’ food order to dietary coordinator.
    • React immediately in emergency situations – call 911, etc. – as outlined in the policy manual.  
    • Call clinical staff for advice or backup, as needed.
    • Participate in staff meetings as needed.
    • Other duties as needed and assigned.

Qualifications: 

• Self-identified as person with lived experience/survivor of similar circumstances and 

1 year experience working in a residential setting or with the survivor/homeless population

• Person with 3 years’ experience working in a residential setting or with survivor/homeless population
• Certified Peer Support Specialist (CPSS) or in process of becoming certified with full certification obtained by start date of employment
• Other relevant certification or BA degree in social science field

Preferences:

• Demonstrated interest and knowledge of human trafficking/sex work, trauma, addiction, addiction recovery
• Knowledge of and experience with conflict resolution and de-escalation strategies
• Knowledge of 12 step programs (AA, NA) 

Additional Requirements:

• Background check; clean drug screen upon offer of employment
• Ability to maintain personal boundaries
• Beginning knowledge of technology and aptitude for learning case management data system
• Ability to lift 10 pounds
• Driver’s license, insurance, and clean driving record

Salary is commensurate with experience.
To apply: Please send a cover letter, resume, and list of three references to: swilkins@eden-centers.org 
Position will remain open until filled. 
For questions, please call 504-407-0943.

Hygiene Technician Job Description 

Eden Centers for Hope and Healing, ECHH, is a movement to eradicate the trafficking and selling of human beings. We create systemic change through: youth prevention; education and legislative advocacy; recovery and reentry services for victims, including emergency, transitional, and long-term shelter; and a lifelong community of care for survivors.

Job Summary:

The Hygiene Technician is a part-time position and is responsible for ensuring the cleanliness and sanitation of Eden Emergency Center, including both the 4th and 8th floors, to maintain a healthy and safe environment. This role involves the application of cleaning techniques, monitoring hygiene standards, and performing inspections to comply with health regulations.

Key Responsibilities:

• Sanitation and Cleaning:
  • Perform regular cleaning and disinfection of all areas, including surfaces, and equipment..
  • Ensure proper handling and disposal of waste materials.
  • Utilize appropriate cleaning agents and equipment according to manufacturer guidelines.
• Inspection and Monitoring:
  • Conduct routine inspections to ensure hygiene standards are met.
  • Monitor and document hygiene conditions and report any deviations or concerns.
  • Assist in the development and implementation of hygiene protocols.
• Compliance:
  • Adhere to all health and safety regulations.
  • Maintain accurate records of cleaning schedules and inspection reports.
• Training and Education:
  • Provide training and guidance to guests on proper hygiene practices.
  • Stay updated on new cleaning methods, products, and technologies.
  • Promote awareness of hygiene standards within the organization.
• Equipment Maintenance:
  • Ensure all cleaning equipment is properly maintained and functioning.
  • Report any equipment malfunctions or maintenance needs promptly.

Qualifications:

• Education:
  • High school diploma or equivalent.
  • Additional certification in hygiene or sanitation practices is preferred.
• Experience:
  • Previous experience in a hygiene or sanitation role is advantageous.
  • Experience in a specific industry (e.g., healthcare, food production) may be required.
• Skills:
  • Strong attention to detail and a commitment to maintaining high standards.
  • Good communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Knowledge of cleaning chemicals and protocols.
  • Physical stamina and the ability to perform repetitive tasks.

Working Conditions:

• The position may involve exposure to hazardous materials and requires the use of protective gear.
• The job may require standing for extended periods and performing physically demanding tasks.
• The job may require the employee to lift up to 20 lbs.