Open Full Time Position: Chief Operations Officer

Department: Leadership Team
Reports To: Chief Executive Officer

About the Organization
The Eden Centers for Hope and Healing, formerly Eden House, is a movement to eradicate the trafficking and selling of human beings. We create systemic change through youth prevention, education, legislative advocacy, recovery, and reentry services for victims and survivors, including emergency and long-term shelter.

The Opportunity

The Chief Operating Officer (COO) serves as a member of the CEO’s senior leadership team, providing strategic leadership in the operation of Eden Centers for Hope and Healing (ECHH), including program development, volunteer recruitment, staff supervision, community relations, collaborations, budgeting and financial results. COO develops and executes organization-wide program strategy to align with our strategic initiatives and mission.

This position oversees day to day operations and administration including direct oversight to the Program Administrator and Program Assistant. S/he works in close partnership with the CEO and Clinical Director.

The work of the COO falls into five main categories: 

Finance

• Ensures that financial resources are allocated appropriately and utilized effectively to support programmatic activities
• Monitor ECHH’s financial performance and works with the finance director to develop long range financial plans that align with the organization’s strategic priorities
• Works with leadership to develop annual, multi-year, and project/grant budgets 
• Manage government grant revenue and restricted funds usage
• Assist the financial director to oversee monthly and annual financial reporting, including the conduct of an annual audit and when necessary, federal single audit
• Review and approve financial transactions 
• Manage and oversee bank accounts and investment account

Business Operations

• Works closely with the executive leadership team to develop and implement operational strategies aligned with the organization’s mission and goals.
• Establish long-term plans, operational policies, and procedures to improve efficiency and effectiveness.
• Oversee and ensure accuracy of payroll, employee benefits, and business insurance 
• Ensure compliance with all labor law and employment practices
• Assist executive leadership in the process for performance evaluations and compensation review. Support recruitment and talent retention strategies
• Work with CEO and finance director to handle all contracts, including grant agreements, business and vendor contracts, subcontracts, and federal agreements. Ensure compliance with federal procurement standards when applicable. Reviews all legal documents and Terms of Services
• Oversee management of physical facilities and assets
• Work with Board Members and consultants (e.g. legal, financial, HR) to supplement expertise when necessary
• Serves as the Authorized Organizational Representative (AOR) for grants
• Works with IT vendor to ensure all computers and data are secure and compliant with applicable laws and regulations
• Coordinates and executes annual Fall Fundraiser in partnership with Fundraiser Chairs, Fundraiser Committee, Board President, Development and CEO 
• Oversee the maintenance and optimization of the organization’s website, ensuring it is regularly updated and in alignment with organization’s objectives

Leadership & Management

• Help establish and track progress towards organization-wide goals 
• Actively participate in the development of funding proposals and new initiatives
• Manages grant writing proposals
• Assist the development department and help execute a fundraising strategic plan to increase fundraising capacity
• Engage with the Board of Directors, primary funders, and other key external stakeholders around organizational impact and plans for the future
• Mentors and coaches administrative and development team during one-on-ones and weekly meetings 
• Identifies and leads initiatives to meet existing and emerging organizational objectives
• May assume responsibility for organizational decisions when CEO is unavailable

Board Engagement 

• Supports the CEO in engaging with the board of directors, providing them with operational updates, and assisting with board meetings.
• Provides staff leadership to assigned Committees of the Board of Directors
• Creates and maintains Board resolutions and amendments 

General skills and competencies:

• Bachelor’s Degree.
• Proven operational and financial acumen with at least 5 years’ experience working in the nonprofit sector.
• Experienced problem-solver with an orientation toward outcomes and continuous improvement and learning.
• Strong management skills with an ability to influence, engage, and coach direct reports and peers.
• Demonstrated project management skills with ability to meet deadlines.
• Strong interpersonal and organizational skills with the ability to listen well and positively represent the organization and its mission, while maintaining accuracy and attention to detail.
• Maintain the highest level of integrity, professionalism, and ethics.
• Proven commitment to equity and cross-cultural competencies.
• Ability to manage many and/or differing tasks and maintain productivity and discern priorities.
• Ability to work independently and as part of a diverse team.
• Ability to work effectively and positively with a range of individuals and working styles, and with people at all organization levels including staff, board members, grant and foundation officers, donors, vendors and key stakeholders.
• Ability to work in a high-paced growing nonprofit which requires flexibility and adaptability to an ever changing and demanding work environment.
• Demonstrated experience with Quickbooks, payroll systems, like Paylocity, and donor systems, like NEON.
• Proficient in Microsoft Office 365 applications, including Excel.
• Have a satisfactory background check as a condition of hire, and have a satisfactory background check at least three years from anniversary hire date, and every three years thereafter.
• Adhere to the drug screening policy in the employee handbook

Salary And Benefits: The salary hiring range for this position is $65,000 – $70,000 and is commensurate with experience. This position is exempt, and may work evenings and weekends. The employee is eligible to participate in a health reimbursement plan (ICHRA) the first day of the following month after your 90 days have been completed. This plan offers up to $5,050.00 per year (prorated) to reimburse health related expenses for the employee, to be paid monthly with receipt of expenses. To qualify for this health reimbursement plan, you must provide documentation of health insurance coverage.

Thirteen (13) paid holidays, paid time off during winter recess between Christmas and New Year’s Eve, and may qualify for unlimited sick and vacation days in adherence to the employee handbook.

Interested Applicants: Please submit to assistant@eden-centers.org  – a cover letter, resume, three (3) references (at least two (2) being employers; no relatives as references) with contact information (telephone and email address).  Eden Centers is an equal opportunity employer.

Open Part Time Staff Position: Support Staff

Eden Centers for Hope and Healing, ECHH, is a New Orleans non-profit organization devoted to helping women recover from a life of trafficking and commercial sexual exploitation.  Through our two-year residential recovery program, up to 16 women are provided with housing, food, health care, psychotherapy, education, job training, and legal services. Eden Centers also has an Emergency Center that focuses on providing safe housing and crisis case management for survivors up to 90 days.  Ultimately, the goal of Eden Centers is to support the survivor in fulfilling her potential as a self-sustaining member of our community, and in turn slowly change the culture that allows the buying and selling of women and children.

The Support Staff  position is a part-time, hourly position that is primarily responsible for providing direct support to our Eden Emergency Center (EEC) clients. The support staff position is an 8 hour position with weekday, weekend, and overnight shifts. Support staff work closely with the clinical team to implement clinical expectations and policies. Support Staff report directly to the Clinical Director. This position may be asked to perform tasks not specifically outlined in this job description on a day-to-day basis, as needed.

General Responsibilities

• serve as a role model to guests as to appropriate behavior within the EEC
• ensure guests’ safety at all times,
• assist guests in developing social and functional skills that are part of their recovery and healing-centered engagement, 
• encourage guests to engage in setting goals that meet their current and future needs. 
• Model EEC values of trauma-informed and healing centered engagement in interactions with guests.
• Model effective coping techniques and self-help strategies.

Job Specific Responsibilities: 

• • Establish therapeutic relationship with EEC Guests 
  • Provide motivation and emotional support.
  • Respond to guests’ needs as appropriate.
  • Answer and provide intake information to potential clients to EEC, and provide referrals to those seeking services.
  • Enter the following into the CMS: shift notes, important observations related to individual guest’s behavior, any incidents that occurred during overnight/weekend shifts that may be of concern or need follow up by daytime staff. 
  • Monitor emergency center expectations:
    • curfew
    • quiet hours
    • general behavior
    • neatness and cleanliness of common areas
    • Maintain inventory of supplies needed.
    • Submit guests’ food order to dietary coordinator.
    • React immediately in emergency situations – call 911, etc. – as outlined in the policy manual.  
    • Call clinical staff for advice or backup, as needed.
    • Participate in staff meetings as needed.
    • Other duties as needed and assigned.

Qualifications: 

• Self-identified as person with lived experience/survivor of similar circumstances and 

1 year experience working in a residential setting or with the survivor/homeless population

• Person with 3 years’ experience working in a residential setting or with survivor/homeless population
• Certified Peer Support Specialist (CPSS) or in process of becoming certified with full certification obtained by start date of employment
• Other relevant certification or BA degree in social science field

Preferences:

• Demonstrated interest and knowledge of human trafficking/sex work, trauma, addiction, addiction recovery
• Knowledge of and experience with conflict resolution and de-escalation strategies
• Knowledge of 12 step programs (AA, NA) 

Additional Requirements:

• Background check; clean drug screen upon offer of employment
• Ability to maintain personal boundaries
• Beginning knowledge of technology and aptitude for learning case management data system
• Ability to lift 10 pounds
• Driver’s license, insurance, and clean driving record

Salary is commensurate with experience.
To apply: Please send a cover letter, resume, and list of three references to: swilkins@eden-centers.org 
Position will remain open until filled. 
For questions, please call 504-407-0943.