Eden Centers for Hope and Healing, ECHH, is a New Orleans non-profit organization devoted to helping women recover from a life of trafficking and commercial sexual exploitation.  Through our two-year residential recovery program, up to 16 women are provided with housing, food, health care, psychotherapy, education, job training, and legal services. Eden Centers also has an Emergency Center that focuses on providing safe housing and crisis case management for survivors up to 90 days.  Ultimately, the goal of Eden Centers is to support the survivor in fulfilling her potential as a self-sustaining member of our community, and in turn slowly change the culture that allows the buying and selling of women and children.

The Support Staff  position is a part-time, hourly position that is primarily responsible for providing direct support to our Eden Emergency Center (EEC) clients. The support staff position is an 8 hour position with weekday, weekend, and overnight shifts. Support staff work closely with the clinical team to implement clinical expectations and policies. Support Staff report directly to the Clinical Director. This position may be asked to perform tasks not specifically outlined in this job description on a day-to-day basis, as needed.

General Responsibilities

• serve as a role model to guests as to appropriate behavior within the EEC
• ensure guests’ safety at all times,
• assist guests in developing social and functional skills that are part of their recovery and healing-centered engagement, 
• encourage guests to engage in setting goals that meet their current and future needs. 
• Model EEC values of trauma-informed and healing centered engagement in interactions with guests.
• Model effective coping techniques and self-help strategies.

Job Specific Responsibilities: 

• Establish therapeutic relationship with EEC Guests 
• Provide motivation and emotional support.
• Respond to guests’ needs as appropriate.
• Answer and provide intake information to potential clients to EEC, and provide referrals to those seeking services.
• Enter the following into the CMS: shift notes, important observations related to individual guest’s behavior, any incidents that occurred during overnight/weekend shifts that may be of concern or need follow up by daytime staff. 
• Monitor emergency center expectations: curfew, quiet hours, general behavior, and neatness and cleanliness of common area.
• Maintain inventory of supplies needed.

• Submit guests’ food order to dietary coordinator.
• React immediately in emergency situations – call 911, etc. – as outlined in the policy manual.  

• Call clinical staff for advice or backup, as needed.

• Participate in staff meetings as needed.
• Other duties as needed and assigned.

Qualifications: 

• Self-identified as person with lived experience/survivor of similar circumstances and 1 year experience working in a residential setting or with the survivor/homeless population

• Person with 3 years’ experience working in a residential setting or with survivor/homeless population
• Certified Peer Support Specialist (CPSS) or in process of becoming certified with full certification obtained by start date of employment
• Other relevant certification or BA degree in social science field

Preferences:

• Demonstrated interest and knowledge of human trafficking/sex work, trauma, addiction, addiction recovery

• Knowledge of and experience with conflict resolution and de-escalation strategies

• Knowledge of 12 step programs (AA, NA) 

Additional Requirements:

• Background check; clean drug screen upon offer of employment

• Ability to maintain personal boundaries

• Beginning knowledge of technology and aptitude for learning case management data system

• Ability to lift 10 pounds

• Driver’s license, insurance, and clean driving record

Salary is commensurate with experience.

To apply: Please send a cover letter, resume, and list of three references to: swilkins@eden-centers.org 

Position will remain open until filled. 

For questions, please call 504-407-0943.

Position Summary

The Director of Development leads Eden Centers for Hope and Healing’s comprehensive fundraising and development strategy, with responsibility for growing and diversifying contributed revenue through individual giving, corporate and foundation partnerships, institutional and government funding, fundraising campaigns, events, and community engagement.

As Eden Centers’ senior development leader, the Director develops and executes the organization’s annual fundraising strategy, cultivates and stewards key donor and funder relationships, oversees development operations and staff, and ensures fundraising efforts are aligned with organizational priorities and long-term sustainability. The Director also plays a key role in Eden Centers’ capital campaign and expansion efforts, helping to cultivate and secure major philanthropic investments to support the organization’s continued growth.

The Director works closely with the CEO, COO, executive leadership, finance team, and Board of Directors and serves as a trusted advisor on fundraising strategy, revenue opportunities, donor engagement, and external positioning. This position reports directly to the COO and supervises the development team, including Grant Coordinator and a Grant Writer.

Fundraising Strategy, Revenue & Donor Development

• Develop and execute Eden Centers’ annual fundraising plan in alignment with the organizational budget, strategic plan, and programmatic priorities.
• Lead efforts to meet annual contributed revenue goals and grow and diversify funding from individual donors, major gifts, corporate partners, foundations, events, campaigns, and community giving.
• Monitor fundraising performance against annual goals and budget projections, identify gaps and opportunities, and adjust strategy throughout the year.
• Work closely with the CEO, COO, and finance team on fundraising projections, revenue tracking, reconciliation, and the development department budget.
• Identify, cultivate, solicit, and steward individual donors, major gift prospects, corporate partners, sponsors, and other supporters.
• Develop strategies to strengthen donor acquisition, retention, engagement, and increased giving.
• Manage key donor relationships through meetings, tours, personalized outreach, solicitations, impact updates, and ongoing stewardship.
• Provide regular fundraising reports and updates to the CEO, COO, executive leadership, and Board of Directors.

Capital Campaign, Grants & Institutional Giving

• Play a key leadership role in Eden Centers’ capital campaign and expansion efforts, working with the CEO,COO, Board, campaign leadership, to secure significant philanthropic investments.
• Identify and cultivate capital campaign and major gift prospects and develop individualized strategies for cultivation, solicitation, and stewardship.
• Develop campaign proposals, case statements, presentations, and other donor-facing materials and maintain accurate tracking of prospects, commitments, and campaign progress.
• Lead Eden Centers’ institutional funding strategy across foundation, corporate, local, state, and federal funding opportunities.
• Oversee and contribute directly to grant applications and reports, particularly complex, high-priority, and government funding opportunities.
• Coordinate with clinical, finance, and executive staff to develop accurate narratives, budgets, outcomes, and supporting materials.
• Build and maintain strong relationships with current and prospective institutional funders.

Events, Communication & Community Engagement

• Lead strategy and execution for Eden Centers’ fundraising events and campaigns, including our annual fall fundraiser, Building Dreams, GiveNOLA Day,  and other annual appeals.
• Establish event and campaign revenue goals, budgets, sponsorship strategies, timelines, and outreach plans and evaluate performance following each initiative.
• Oversee sponsorship outreach, donor recognition, event communications, mailing lists, logistics, and post-event stewardship.
• Oversee Eden Centers’ external communications and storytelling, including donor appeals, newsletters, impact reports, campaign materials, and other fundraising communications.
• Oversee Eden Centers’ digital communications platforms, including Mailchimp, Instagram, Facebook, LinkedIn, and the organizational website, ensuring content is current, consistent, engaging, and mission-aligned.
• Work with clinical staff to gather impact data and organizational updates and ensure survivor-related communications are trauma-informed, survivor-centered, and protective of confidentiality.
• Oversee third-party fundraising initiatives, community donation drives, and in-kind donations, including maintaining current needs and online wish lists and stewarding in-kind donors and community partners.
• Represent Eden Centers at donor meetings, tours, community events, funder meetings, and other external engagements.

Development Operations & Data Management

• Oversee NEON CRM and maintain accurate and organized donor, prospect, gift, campaign, and engagement records.
• Ensure gifts and in-kind contributions are appropriately recorded, acknowledged, tracked, and reconciled with finance.
• Maintain standards for donor data, database cleanliness, gift processing, and development documentation.
• Create reports and dashboards to track revenue, donor acquisition and retention, major gifts, campaigns, grants, and other key fundraising metrics.
• Manage donor segmentation and mailing lists for appeals, events, newsletters, and stewardship.
• Maintain an organized development calendar and systems for donor follow-up, grant deadlines, campaigns, events, and other department priorities.
• Continuously improve development processes and systems to increase efficiency, consistency, and long-term sustainability.

Leadership & Collaboration

• Lead and supervise development staff, establishing clear goals, responsibilities, priorities, and expectations.
• Balance strategic leadership with hands-on participation in fundraising, communications, events, grants, and development operations as needed.
• Work closely with the CEO and executive leadership on organizational strategy, fundraising priorities, major donor relationships, and external opportunities.
• Collaborate with finance and clinical teams to align fundraising efforts with organizational needs, outcomes, and capacity.
• Engage and support the Board of Directors and fundraising committees in donor cultivation, events, campaigns, and community outreach.
• Communicate proactively with leadership regarding fundraising performance, significant donor and funder relationships, upcoming deadlines, challenges, and opportunities.
• Build and maintain development systems, procedures, and documentation that support an effective and sustainable department.

Qualifications

• Bachelor’s degree in nonprofit management, communications, business, public administration, or a related field preferred; equivalent professional experience will be considered.
• Minimum five years of progressive fundraising or nonprofit development experience, with nonprofit or human services experience strongly preferred.
• Demonstrated success with fundraising strategy, donor cultivation and stewardship, grant development, and revenue generation.
• Experience with major gifts and/or capital campaigns strongly preferred.
• Experience with government grants strongly preferred.
• Excellent written and verbal communication skills, including donor correspondence, grant proposals, appeals, reports, and public speaking.
• Experience with donor CRM systems; experience with NEON CRM preferred.
• Experience with email marketing, social media, and website management, including platforms such as Mailchimp, Instagram, Facebook, and LinkedIn.
• Strong organizational, project management, data management, and analytical skills.
• Experience supervising staff and managing multiple areas of a development function preferred.
• Ability to work independently, take ownership of projects, manage competing deadlines, and adapt to changing organizational priorities.
• High degree of integrity, discretion, and sound judgment, particularly given Eden Centers’ work with survivors of human trafficking and sensitive donor and client information.
• Commitment to Eden Centers’ mission and trauma-informed, survivor-centered principles.
• Ability to travel locally for donor meetings, events, and community engagements; occasional evening and weekend work required.

Physical/Work Environments

• Primarily office-based work with regular local travel to donor meetings.
• Remote work may apply when necessary and approved by the supervisor.
• Ability to sit, stand, and use a computer for extended periods.
• Ability to lift and carry event or donation materials up to approximately 25 pounds as needed.
• Reliable transportation required for local travel.

Salary & Benefits

The salary is  commensurate with experience. Benefits include participation in Eden Centers’ QSEHRA health reimbursement plan, 13 paid holidays, paid winter recess between Christmas and New Year’s Eve, and unlimited paid time off annually.

Interested Applicants

Please submit a cover letter, resume, and three professional references, including at least two current or former employers, to tdivney@eden-centers.org. Eden Centers for Hope and Healing is an equal opportunity employer.