Join the Eden Centers Team!
Eden Centers for Hope and Healing, ECHH, is a New Orleans non-profit organization devoted to helping women recover from a life of trafficking and commercial sexual exploitation. Through our two-year residential recovery program, up to 16 women are provided with housing, food, health care, psychotherapy, education, job training, and legal services. Eden Centers also has an Emergency Center that focuses on providing safe housing and crisis case management for survivors up to 90 days. Ultimately, the goal of Eden Centers is to support the survivor in fulfilling her potential as a self-sustaining member of our community, and in turn slowly change the culture that allows the buying and selling of women and children.
The Support Staff position is a part-time, hourly position that is primarily responsible for providing direct support to our Eden Emergency Center (EEC) clients. The support staff position is an 8 hour position with weekday, weekend, and overnight shifts. Support staff work closely with the clinical team to implement clinical expectations and policies. Support Staff report directly to the Clinical Director. This position may be asked to perform tasks not specifically outlined in this job description on a day-to-day basis, as needed.
General Responsibilities
- serve as a role model to guests as to appropriate behavior within the EEC
- ensure guests’ safety at all times,
- assist guests in developing social and functional skills that are part of their recovery and healing-centered engagement,
- encourage guests to engage in setting goals that meet their current and future needs.
- Model EEC values of trauma-informed and healing centered engagement in interactions with guests.
- Model effective coping techniques and self-help strategies.
Job Specific Responsibilities:
- Establish therapeutic relationship with EEC Guests
- Provide motivation and emotional support.
- Respond to guests’ needs as appropriate.
- Answer and provide intake information to potential clients to EEC, and provide referrals to those seeking services.
- Enter the following into the CMS: shift notes, important observations related to individual guest’s behavior, any incidents that occurred during overnight/weekend shifts that may be of concern or need follow up by daytime staff.
- Monitor emergency center expectations: curfew, quiet hours, general behavior, and neatness and cleanliness of common area.
- Maintain inventory of supplies needed.
- Submit guests’ food order to dietary coordinator.
- React immediately in emergency situations – call 911, etc. – as outlined in the policy manual.
- Call clinical staff for advice or backup, as needed.
- Participate in staff meetings as needed.
- Other duties as needed and assigned.
Qualifications:
- Self-identified as person with lived experience/survivor of similar circumstances and 1 year experience working in a residential setting or with the survivor/homeless population
- Person with 3 years’ experience working in a residential setting or with survivor/homeless population
- Certified Peer Support Specialist (CPSS) or in process of becoming certified with full certification obtained by start date of employment
- Other relevant certification or BA degree in social science field
Preferences:
- Demonstrated interest and knowledge of human trafficking/sex work, trauma, addiction, addiction recovery
- Knowledge of and experience with conflict resolution and de-escalation strategies
- Knowledge of 12 step programs (AA, NA)
Additional Requirements:
- Background check; clean drug screen upon offer of employment
- Ability to maintain personal boundaries
- Beginning knowledge of technology and aptitude for learning case management data system
- Ability to lift 10 pounds
- Driver’s license, insurance, and clean driving record
Salary is commensurate with experience.
To apply: Please send a cover letter, resume, and list of three references to: swilkins@eden-centers.org
Position will remain open until filled.
For questions, please call 504-407-0943.
This full-time, salaried position designs and implements a specialized recovery and job-
readiness program for young adult trafficking survivors (ages 18–24) and provides direct
advocacy services. Reports to the Director of Client Services. May perform additional duties
as needed.
Program Development
• Design and implement a specialized recovery program for young adult survivors (18–24);
develop a tailored job-readiness curriculum; identify workforce partners to employ young
adult clients.
Advocacy Services
• Conduct comprehensive needs assessments and provide intensive case management;
connect clients to individualized resources; respond to crises using de-escalation and
trauma-informed techniques.
• Facilitate specialized therapeutic groups (18–21); maintain accurate, timely case notes
and service records; participate in multidisciplinary team meetings.
Outreach & Prevention
• Conduct outreach with youth communities at increased risk of exploitation; build and
maintain relationships with shelters, schools, workforce agencies, healthcare providers,
advocacy groups, criminal justice partners, and faith-based organizations.
• Represent Eden Centers at community events and resource fairs; develop and deliver
prevention training to community partners to increase survivor identification.
General Responsibilities
• Serve as a role model to all clients; ensure client safety at all times; model trauma-
informed, healing-centered engagement and effective coping/self-help strategies.
• Assist clients in developing social and functional skills as part of recovery; participate in
staff meetings as required; perform other duties as needed and assigned.
Qualifications
• Bachelor’s degree in social work or related field; 2–3 years of case management and/or
crisis intervention experience; trained in trauma-informed care; experience conducting
outreach and prevention activities; experience working with survivors of human
trafficking, victims of abuse/neglect, or people experiencing homelessness and/or
addiction.
Preferences
• Demonstrated interest and knowledge of human trafficking/exploitation, trauma, and
addiction recovery; experience with conflict resolution and de-escalation strategies; lived
experience valued but not required.
Additional Requirements
• Background check and clean drug screen required upon offer of employment; ability to
maintain personal boundaries; beginning technology aptitude (case management data system); ability to lift 10 pounds; valid driver’s license, insurance, and clean driving
record.
To apply: Please send a cover letter, resume, and list of three references to: swilkins@eden-centers.org.
The Transitional Director is a full-time, salaried leadership role overseeing the 2-year
residential program, housing, and continuum of care programming, ensuring high-
quality trauma-informed care and providing supervision and guidance to staff and
clients. A key member of the clinical team, reporting to the Chief Clinical Officer;
requires adaptability and willingness to support program needs as they arise.
Program Leadership and Oversight
• Oversee daily operations of the residential, housing, and continuum of care
programs, ensuring trauma-informed, healing-centered care and housing services
delivered per program guidelines; implement daily operations and collaborate with the
CCO to create clinical schedules and group programming quarterly.
• Manage and monitor Transitional Program staff caseloads; ensure timely, accurate
data quality and documentation; monitor housing placements, retention rates, and
successful program exits; escalate clinical concerns to the CCO as appropriate.
Staff Support and Development
• Support staff retention by assisting advocates during high-demand periods or
emergencies; provide coaching, supervision, and performance feedback to program
staff; adhere to organizational policies and procedures.
Client Care & Case Guidance
• Manage participant admissions, service plans, and program progression; guide client
cases to promote healing, recovery, and independence.
• Monitor client progress and actively participate in care team meetings and
intake/discharge decisions; monitor compliance with clinical policies and program
expectations; model healthy behaviors, coping strategies, and interpersonal skills.
Collaboration & Administration
• Maintain strong communication with supervisor; share on-call responsibilities,
including occasional evenings and weekends.
General Responsibilities
• Ensure the safety and well-being of all residents; serve as a positive role model within
the residential environment; support clients in developing social, emotional, and
functional life skills; demonstrate trauma-informed and healing-centered engagement
in all interactions.
Qualifications
• Master’s degree in Social Work, Counseling, Public Health, or other health-related
field; minimum 2 years of clinical work experience; experience developing and
leading clinical programming; experience and understanding of trauma-informed care.
• At least one year of experience in a leadership or management role.
Preferences
• Clinical license preferred; experience working with survivors of human trafficking or
other at-risk populations, including domestic violence or sexual assault, preferred.
To apply: Please send a cover letter, resume, and list of three references to: swilkins@eden-centers.org.
This full-time, salaried position provides direct, on-site education and employment
navigation to survivors of human trafficking and exploitation ages 18–24, supporting
clients through individualized care plans and goal planning in collaboration with internal
teams and community partners.
Assessments and Goal Planning
• Manage a caseload of 26 clients; complete education, employment, and career-
readiness assessments to identify interests, strengths, transferable skills, history, and
goals; assess barriers to school/training/employment participation; collaborate with
clients and case managers to develop individualized goals.
Education Navigation
• Assist clients with enrollment in high school equivalency, adult education, college,
vocational training, certification, and apprenticeship programs — including
applications, placement testing, and financial aid forms; help obtain school records,
transcripts, and required documents.
• Connect clients with tutoring, academic advising, and disability accommodations;
support career-pathway exploration aligned with client interests and goals; maintain
relationships with colleges, technical schools, workforce programs, and adult
education providers.
Employment Readiness
• Provide individual and group employment-readiness services, including resumes,
cover letters, job applications, and interview preparation; coach clients on workplace
communication, professional boundaries, time management, and conflict resolution;
assist with appropriate work attire and employment-related supplies.
Documentation and Program Coordination
• Maintain accurate, timely, confidential documentation of assessments, goals,
referrals, services, and progress; track enrollment, certifications, applications,
interviews, placements, retention, and wages for program outcomes.
• Participate in multidisciplinary consultations, staff meetings, supervision, and
professional development; communicate client needs/progress to the team; maintain
an updated resource list; assist with data collection for grants and reporting; follow all
confidentiality and recordkeeping policies.
General Responsibilities
• Serve as a role model for appropriate behavior within the EEC; ensure guest safety at
all times; support guests in developing social/functional skills and setting goals for
current and future needs; model trauma-informed, healing-centered engagement and
effective coping strategies.
Qualifications
• Bachelor’s degree in a behavioral health field preferred (mental health, counseling,
education, or substance abuse); 2–5 years of relevant experience; strong written,
verbal, and interpersonal communication skills; experience with trauma-informed
care.
To apply: Please send a cover letter, resume, and list of three references to: swilkins@eden-centers.org.
Eden Centers is seeking a dynamic, experienced Clinical Care Advocate (Case
Manager) to provide therapeutic and case management services to clients in our
Continuum of Care program. Reports to the Transitional Lead; works collaboratively
with the team to deliver trauma-informed, survivor-centered services.
Clinical Responsibilities
• Provide consistent, collaborative individual therapy to a caseload of 20+ clients;
facilitate/co-facilitate in-house group therapy sessions; conduct regular therapeutic
check-ins.
• Provide crisis intervention and conflict resolution, supporting clients in developing
healthy coping and conflict-prevention skills; assist clients in processing trauma and
strengthening emotional wellness through evidence-based approaches; maintain
accurate, timely case notes and service records.
General Responsibilities
• Create and maintain a therapeutic environment that promotes safety, healing, and
respect for clients and colleagues; help ensure a safe, welcoming, trauma-informed
environment for residents and guests.
• Demonstrate professionalism, empathy, maturity, and sound judgment; communicate
effectively with team members and provide regular updates to the supervisor on client
needs and daily responsibilities.
Qualifications
• Master’s degree in a behavioral health field (mental health counseling, social work,
counseling, or substance abuse treatment); Louisiana licensure preferred (LPC, LAC,
or LCSW) — PLPC candidates may be considered depending on relevant
experience.
• Minimum 3 years of related professional experience required (5+ preferred);
experience providing trauma-informed care required.
Preferred Training & Certifications
• Experience and/or certification in one or more of: Trauma-Focused Cognitive
Behavioral Therapy (TF-CBT), Dialectical Behavior Therapy (DBT), EMDR, or Trust-
Based Relational Intervention (TBRI).
Skills
• Strong written and verbal communication; excellent interpersonal and relationship-
building skills; ability to work collaboratively within a multidisciplinary team;
commitment to survivor-centered, trauma-informed care.
Additional Requirements
• Background check and clean drug screen required upon offer of employment; ability
to maintain personal boundaries; beginning technology aptitude (case management data system); ability to lift 10 pounds; valid driver’s license, insurance, and clean
driving record.
To apply: Please send a cover letter, resume, and list of three references to: swilkins@eden-centers.org.
Eden Centers is seeking a dynamic, experienced Licensed Clinical Trauma Therapist to
provide therapeutic and case management services to clients in our Continuum of Care
program. Reports to the Chief Clinical Officer; works collaboratively with the team to
deliver trauma-informed, survivor-centered services.
Clinical Responsibilities
• Provide consistent, collaborative individual trauma therapeutic services to a caseload
of 20+ clients; facilitate/co-facilitate in-house group therapy sessions; conduct regular
therapeutic check-ins.
• Provide crisis intervention and conflict resolution, supporting clients in developing
healthy coping and conflict-prevention skills; assist clients in processing trauma and
strengthening emotional wellness through evidence-based approaches; maintain
accurate, timely case notes and service records.
General Responsibilities
• Create and maintain a therapeutic environment that promotes safety, healing, and
respect for clients and colleagues; help ensure a safe, welcoming, trauma-informed
environment for residents and guests.
• Demonstrate professionalism, empathy, maturity, and sound judgment; communicate
effectively with team members and provide regular updates to the supervisor on client
needs and daily responsibilities.
Qualifications
• Master’s degree in a behavioral health field (mental health counseling, social work,
counseling, or substance abuse treatment); Louisiana licensure preferred (LPC, LAC,
or LCSW) — PLPC candidates may be considered depending on relevant
experience.
• Minimum 3 years of related professional experience required (5+ preferred);
experience providing trauma-informed care required.
Preferred Training & Certifications
• Experience and/or certification in one or more of: Trauma-Focused Cognitive
Behavioral Therapy (TF-CBT), Dialectical Behavior Therapy (DBT), EMDR, or Trust-
Based Relational Intervention (TBRI).
Skills
• Strong written and verbal communication; excellent interpersonal and relationship-
building skills; ability to work collaboratively within a multidisciplinary team;
commitment to survivor-centered, trauma-informed care.
Additional Requirements
• Background check and clean drug screen required upon offer of employment; ability
to maintain personal boundaries; beginning technology aptitude (case management data system); ability to lift 10 pounds; valid driver’s license, insurance, and clean driving record.
To apply: Please send a cover letter, resume, and list of three references to: swilkins@eden-centers.org.
Eden Centers for Hope and Healing (ECHH) works to eradicate human trafficking
through youth prevention and education, legislative advocacy, survivor recovery and
reentry services (emergency, transitional, and long-term shelter), and a lifelong
community of care for survivors.
This full-time, hourly position provides direct support to clients in the Emerging Adult
Program, working closely with the clinical team to implement clinical expectations and
policies. Reports to the Support Services Coordinator. May perform additional duties as
needed.
General Responsibilities
• Serve as a role model for appropriate behavior within the EEC; ensure client safety at
all times; support clients in developing social/functional skills and setting goals for
current and future needs; model trauma-informed, healing-centered engagement and
effective coping strategies.
Job-Specific Responsibilities
• Establish therapeutic relationships with Emerging Adult Program clients, providing
motivation, emotional support, and responsive care to guest needs; lead daily
activities for guests.
• Answer intake calls for the Transitional Housing program, provide referral information,
and track all calls in the CMS; document shift notes, guest observations, and
overnight/weekend incidents in the CMS for daytime follow-up.
• Monitor emergency center expectations (curfew, quiet hours, behavior, common-area
cleanliness); maintain supply inventory; submit guest food orders to the dietary
coordinator; respond immediately to emergencies per policy (e.g., calling 911) and
contact clinical staff for advice/backup as needed; participate in staff meetings; other
duties as assigned.
Qualifications
• Meets one of the following: (a) lived experience as a survivor of similar circumstances
plus 1 year of experience in a residential setting or with the survivor/homeless
population; (b) 3 years of experience in a residential setting or with the
survivor/homeless population; (c) Certified Peer Support Specialist (CPSS), or in
process with certification completed by start date; or (d) other relevant certification or
a BA in a social science field.
Preferences
• Demonstrated interest and knowledge of human trafficking/sex work, trauma,
addiction, and addiction recovery; experience with conflict resolution and de-
escalation strategies; knowledge of 12-step programs (AA, NA).
Additional Requirements
• Background check and clean drug screen required upon offer of employment; ability
to maintain personal boundaries; beginning technology aptitude (case management data system); ability to lift 10 pounds; valid driver’s license, insurance, and clean driving record.
Salary is commensurate with experience.
To apply: Please send a cover letter, resume, and list of three references to: swilkins@eden-centers.org.
